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Frequently Asked Questions

How do I determine the right size for my nail products

Each product page includes a detailed sizing guide and measuring instructions. Please measure your nails carefully before placing your order and refer to our size chart to select the most suitable nail product.

What is the processing time for orders?

Orders typically require 1-3 business days for processing and preparation after confirmation. Once your order is ready, we will ship it promptly and notify you via email with the tracking number and shipping details.

Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer service via email within 24 hours of placing your order. Once the order enters the processing stage, changes or cancellations may no longer be possible.

How long does shipping usually take?

Shipping times vary depending on your location. Domestic orders typically take 3-5 business days, while international orders may take 7-20 business days. For specific delivery times, please refer to the shipping details provided after dispatch.

What should I do if I receive a defective product?

We conduct quality control checks on all our products to ensure they are free from defects before shipping. If you receive a defective item, please contact our customer service within 7 days of receipt, providing your order number and photos of the defect. We will assist you with the return or exchange.